Randi Vanderbilt

Customer Experience Specialist

OBJECTIVE

My goal is to find a outside sales position to use my relationship building experience and what I have learned about selling in the field in my latest position. Over the last few years of selling software in a very competitive sector I’ve discovered the holy grail of what works and what doesn’t. What the sales trainers taught me when I began my career in sales was straight out of the 80’s handbook of selling and it doesn’t work anymore. Using the sales tools we had at CallProof I was able to create creative sales techniques that got me to the decision maker and the gatekeeper cheering me on. Nothing is easy and I celebrate the “no thank you” and use that as ammo to open new doors. 

EXPERIENCE

Strategic Accounts Manager
CallProof LLC (August 2012 – Present)

I am responsible to acquiring new customers to the platform and making sure they were successful using the tools to increase sales. CallProof is a web tool and phone app for outside sales teams. The tool allowed sales managers to manage sales organizations and understand how salespeople worked in the field by seeing who they are calling and who they are visiting with in real time with the check in feature on the phone app.. My average clients saw the highest increase in productivity over my counterparts throughout my sales team at over 30% increase in productivity. I made telemarketing calls with the software and helped coached others my technique in getting appointments by sharing my calls with others. I managed to only lose 2 clients out of 100 sign ups over the course of 2 years. I had the highest switch rate from Salesforce.com over the entire sales organization.

Territory Sales Representative
Interface Security Systems (November 2010 – July 2011)

Commercial Sales of Intrusion Detection, Fire Alarms, Video Surveillance, Access Control and Hosted Telephony Made cold calls into small businesses trying to get them to use our security systems.

Account Executive
Aramark Uniform Services (January 2008 – October 2010)

Hired as an Account Executive. During the first 90 days of Onboarding, I made several key sales while not having any quota. During the 2nd Quarter, I finished third in the Memphis division, out of a total of 6 territories, on plan with a weekly Quota of $500 Average Weekly Rental Volume.

SKILLS & ABILITIES

Microsoft Office

  • Word (Intermediate) 
  • Excel (Intermediate)
  • Outlook (Advanced) 
  • PowerPoint (Intermediate)

Account Management Software

  • Goldmine (Advanced)
  • Salesforce.com, (Intermediate/Advanced) 
  • Dynamic CRM, (Intermediate)
  • Act (Basic), ADT Proprietary Compass (SAP) (Intermediate)
  • CallProof CRM
  • GotoMeeting and other online presentation software

EDUCATIONAL EXPERIENCE

University of Michigan College of Literature, Science, & the Arts
August 1998 – May 2002 – Bachelor in General Studies